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DevOps Metrics for Jira
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Have a question, found a bug, or want to request a feature? We're happy to help. Email us and we typically respond within 1–2 business days, or open a public issue on GitHub. Check the existing issues first: your question may already have an answer.
Email: support@janekbehrens.de
Bug reports & feature requests: github.com/janekbehrens/dora-metrics-for-jira-issues
Documentation: DevOps Metrics for Jira documentation
Response time: 1–2 business days (Monday to Friday)
Before you reach out
Most questions are answered in the documentation. Common ones:
- "Sample data" banner — that's the built-in demo. Open the gadget's Edit (pencil) menu and pick your project.
- Deployment frequency is zero — your project has no versions marked as released with a release date. Switch the deployment definition to "Issues reaching a status" in the wizard.
- "Analyzing your project history…" — the first run reads up to 12 months of issues once; afterwards the gadget loads instantly.
- Many issues excluded from lead time — issues that never passed through an In progress status can't be measured; the Details popup lists them.
- "You don't have access to this gadget's project" — the app enforces Jira project permissions per viewer; ask your admin for Browse access.
What to include in a bug report
- Your deployment definition (releases vs status transitions)
- The period selected and what the footnote says (issues / releases / excluded)
- What you expected vs. what you saw (a screenshot helps a lot)
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