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DevOps Metrics for Jira

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Have a question, found a bug, or want to request a feature? We're happy to help. Email us and we typically respond within 1–2 business days.

Before you reach out

Most questions are answered in the documentation. Common ones:

• "Sample data" banner — that's the built-in demo. Open the gadget's Edit (pencil) menu and pick your project.
• Deployment frequency is zero — your project has no versions marked as released. Switch the deployment definition to "Issues reaching a status" in the wizard.
• "Analyzing your project history…" — the first run reads up to 12 months of issues once; afterwards the gadget loads instantly.
• Many issues excluded from lead time — issues that never passed through an In progress status can't be measured; the Details popup lists them.
• "You don't have access to this project's data" — the app enforces Jira project permissions per viewer; ask your admin for Browse access.

What to include in a bug report

• Your deployment definition (releases vs status transitions)
• The period selected and what the footnote says (issues / releases / excluded)
• What you expected vs. what you saw (a screenshot helps a lot)

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