Support

Team Capacity Planning for Jira

Get help

Have a question, found a bug, or want to request a feature? We're happy to help. Email us and we typically respond within 1–2 business days, or open a public issue on GitHub. Check the existing issues first: your question may already have an answer.

Before you reach out

Most questions are answered in the documentation. Common ones:

• Who can add the gadget? — any user, on any dashboard they can edit; only the initial app install needs a site admin. Share the dashboard via standard Jira dashboard sharing — viewers need no extra setup.
• "No estimates on these issues" — your board estimates with points/time but the sprint has none yet. Add estimates, or switch Measure workload by to issue count in the gadget's Edit (pencil) menu.
• "No active or recent sprint found" — the board has no sprints at all. Create one, or pick a different board in Edit mode. (Without an active sprint the gadget shows the next upcoming or the latest closed sprint.)
• "You do not have permission to view this board" — the app enforces Jira project permissions per viewer; ask your admin for Browse access to the project.
• A person is missing from the heatmap — only assignees of issues in the selected sprint appear. Unassigned work is shown in its own grey row.
• Numbers look like hours, not points — your board estimates with Original estimate; the gadget converts seconds to hours automatically and labels the unit.
• Pro fields are greyed out — per-person capacity, remaining-load mode, custom thresholds and CSV export require Pro (free on Jira sites with up to 10 users).

What to include in a bug report

• Board type (company-managed or team-managed) and how the board estimates (points / time / none)
• The selected sprint and what the header shows (people / totals)
• What you expected vs. what you saw (a screenshot helps a lot)

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