Productivity tools for Atlassian Jira & Confluence
Priority Scoring for Jira — Support
Send a support request
For questions, bug reports, or feature requests, send an e-mail to the address below. Please include your Jira site URL, a brief description of the issue, and — if applicable — whether it relates to the RICE, WSJF, or ICE fields, the dashboard, or the Rovo AI agent.
support@janekbehrens.deSupport hours & response time
Support is available Monday – Sunday, including holidays (MEZ/CEST).
Target response time: within 24 hours of your message.
For critical issues (app completely unavailable or incorrect scores written to issues), please write URGENT in the subject line — these are prioritised.
Common topics
When contacting support, the following information helps us resolve your issue faster:
Custom fields: Which framework (RICE / WSJF / ICE) is affected, and whether the field is missing from the issue view or showing incorrect values.
Rovo AI agent: Which action was triggered (suggest / apply / bulk), the configured apply mode, and the exact response or error message shown in Rovo chat.
Dashboard / gadget: Whether the project has been opened in the dashboard at least once (required to build the health cache).
Legal documents
Links to all legal documents for Priority Scoring for Jira: